Heeler Terms of Service

Effective date: August 29, 2026
Last Updated: September 10, 2026

These Terms of Service (the “Terms”) govern your access to and use of the Heeler website, downloads, license and activation services, support, documentation, and other services that link to these Terms (collectively, the “Services”). The Services are provided by Vagabond Burro LLC (“Vagabond Burro,” “we,” “us,” or “our”).

The Heeler desktop application is also governed by the Heeler End User License Agreement (“EULA”). Our handling of personal information is described in the Heeler Privacy Policy.

By using the Services, you agree to these Terms. If you do not agree, do not use the Services. If you use the Services for a business or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

1. Eligibility

You must be legally capable of entering into this agreement. If you are not old enough to enter into this agreement where you live, a parent or legal guardian must review and agree to these Terms on your behalf.

2. The Services

Heeler is a desktop photography application. The Services may include software downloads, documentation, optional license activation, purchase-related functions, updates, and support. Features and availability may vary by license, version, operating system, region, or release channel.

Heeler does not provide cloud storage or backup for your photo library. Photographs, catalogs, edits, exports, and most application data remain on devices and storage locations you control unless you deliberately share, export, upload, or send them.

3. Purchases, licenses, taxes, and refunds

Prices, included features, device allowances, update rights, and any trial period are the ones shown to you at the time of purchase or activation. Unless the purchase page expressly states otherwise, a purchase is a software license, not a transfer of ownership in Heeler.

Depending on how you obtain a license, it may be issued directly by us or through a third-party provider. Checkout may be provided by a third party identified as the merchant of record or payment provider. That provider may process payment, taxes, receipts, refunds, and fraud checks under its own terms and privacy policy. Where the provider is the merchant of record, your purchase transaction is with that provider. Vagabond Burro does not require you to send payment-card details directly to us.

You are responsible for applicable taxes that are not collected at checkout. Refund rights are governed by the policy presented at purchase and any mandatory rights under applicable law. Nothing in these Terms limits a refund, cancellation, or other consumer right that cannot lawfully be limited.

4. License keys and access credentials

You are responsible for safeguarding license keys, activation files, download links, and other credentials issued to you. Do not publish, sell, or share them except as the applicable license expressly allows. Notify us at support@heeler.app if you believe a credential has been compromised.

We may refuse or deactivate fraudulent, refunded, unlawfully obtained, published, or materially misused credentials. We will not use license enforcement to delete your source photographs.

5. Acceptable use

You may not use the Services to:

violate law or another person’s intellectual-property, privacy, publicity, contractual, or other rights;
distribute malware, interfere with the Services, bypass security or access controls, or probe for vulnerabilities without authorization;
impersonate another person or misrepresent your affiliation;
abuse support channels, submit knowingly false reports, or harass others;
scrape, overload, or automate access to the Services in a manner that materially disrupts them; or
resell or redistribute the Services except under a separate written agreement with us.

6. Your content and responsibilities

You retain ownership of content you create, edit, share, or submit. You represent that you have the rights and permissions necessary to use that content and to instruct us or Heeler to process, display, or transmit it.

If you send content to us for support, licensing, or testing, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, and use it only as reasonably necessary to provide the requested support, investigate the reported issue, protect the Services, and comply with law. This permission ends when those purposes no longer require the content, subject to reasonable backup retention and legal obligations. Do not send confidential or sensitive photographs unless they are necessary, you have authority to provide them for these purposes, and you are comfortable with us receiving them. Section 8 separately governs ideas, suggestions, and other feedback.

You are solely responsible for:

maintaining independent, tested backups of source photographs, catalogs, edits, exports, and other important data;
reviewing file selections and destinations before confirming an operation;
verifying edits and exports before relying on, publishing, or delivering them;
protecting devices, storage, networks, gallery links, and exported galleries under your control; and
obtaining permissions required for photographs and metadata you edit, share, export, publish, or send.

Heeler’s specific file-removal behavior, including its non-destructive photo trash, the same treatment for stack and stitched-panorama recipes, and its refusal to write an export over a source photograph, is described in Section 5 of the EULA and is incorporated into these Terms. To the fullest extent permitted by law, you accept responsibility for your data-management decisions and for losses caused by inadequate backups, user-directed operations, external tools, hardware, storage, synchronization, network configuration, or other systems outside our control. Nothing in this paragraph excludes liability that cannot lawfully be excluded.

If you start Heeler’s local-network sharing feature, selected rendered photographs and associated information become available through a link on your network. Anyone who can reach that network and obtain the link may be able to view them. Local sharing may use unencrypted HTTP and is intended for trusted private networks. You are responsible for your network and firewall configuration, link recipients, the contents of the shared collection, and stopping the share when it is no longer needed.

If you export a web gallery, you control the resulting files and decide whether and where to publish them. We do not host the gallery merely because Heeler created it.

8. Support and feedback

We may offer documentation or support, but unless a separate written agreement expressly says otherwise, support is provided at our discretion and may change or end. We do not promise that every question, compatibility issue, camera format, defect, or feature request will be addressed.

If you voluntarily provide feedback, ideas, or suggestions, you grant Vagabond Burro a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate them without restriction or compensation. This does not give us ownership of your photographs or other content.

9. Beta and prerelease access

Beta, preview, development, and other prerelease Services may be incomplete, unstable, or incorrect. Features may change or disappear, and access may expire. Do not rely on prerelease Services for irreplaceable data, important work, or paid production. Additional beta terms, including confidentiality obligations, may apply when presented to you.

10. Third-party services and materials

The Services may link to or interoperate with third-party websites, payment providers, software, machine-learning model hosts, email applications, operating-system features, or other services. Third parties govern their services under their own terms and privacy practices. We do not control and are not responsible for third-party services, content, availability, security, or conduct.

11. Intellectual property

The Services, Heeler, their design and documentation, and all related intellectual-property rights are owned by Vagabond Burro or its licensors. Except for the limited rights expressly granted in these Terms or the EULA, no rights are granted to you. “Heeler,” Vagabond Burro’s logos, and associated branding may not be used without permission.

Open-source components remain governed by their applicable licenses.

12. Changes to the Services or these Terms

We may change or discontinue all or part of the Services. If we materially change these Terms, we will post the revised Terms and update the effective date. Where required by law, we will provide additional notice or obtain consent. Changes apply prospectively from their effective date. Your continued use after that date constitutes acceptance where permitted by law.

13. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access if you materially violate these Terms, create risk or legal exposure, use a fraudulent or refunded license, or if we discontinue a Service. Where reasonable, we will provide notice and an opportunity to cure.

Sections that by their nature should survive will survive termination, including ownership, feedback, disclaimers, limitations of liability, and general terms. Termination does not authorize us to delete source photographs stored on your devices.

14. No service-level agreement

These Terms do not create a service-level agreement or SLA. We make no commitment regarding uptime, availability, support hours, response or resolution times, maintenance windows, recovery time, recovery point, performance, or continued operation of any online, activation, download, update, or support function. No service credits apply. Roadmaps, estimates, support messages, and status updates are informational only unless Vagabond Burro signs a separate written agreement that expressly identifies itself as an SLA.

15. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. VAGABOND BURRO DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, SECURITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, these exclusions apply only to the extent permitted by law, and you may have additional rights.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VAGABOND BURRO AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS, CORRUPTION, DISCLOSURE, OR RECOVERY COSTS OF DATA OR PHOTOGRAPHS; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR OPPORTUNITY; OR COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF VAGABOND BURRO AND THE OTHER PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID FOR HEELER AND THE SERVICES OR (B) US $50.

These limitations do not apply to liability for fraud, willful misconduct, gross negligence, death, personal injury, or violation of certain consumer rights.

17. Indemnity for business use

If you use the Services on behalf of a business or organization, to the extent permitted by law, that organization will defend and indemnify Vagabond Burro and its owners, officers, employees, and contractors against third-party claims, damages, and reasonable costs arising from its unlawful use of the Services, its content, or its violation of another person’s rights. This section does not apply to individual consumers acting solely for personal, family, or household purposes.

18. Governing law, venue, and general terms

These Terms, and any dispute arising out of or related to them or to the Services, are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any disputes that arise, both parties agree to first negotiate in good faith to resolve the dispute for 30 days.

If the dispute is not resolved in that time, the exclusive venue for the dispute is the state or federal courts located in Sacramento County, California, and you and Vagabond Burro each consent to the personal jurisdiction of those courts. Either of us may instead bring an individual claim in any small claims court that has jurisdiction over the parties.

If mandatory law where you live gives you the right to bring proceedings in your local courts, or applies consumer protections this section cannot override, this section does not take those rights away.

If a court finds part of these Terms unenforceable, the remaining terms will remain in effect, and the unenforceable part will be enforced to the maximum extent permitted by law. Our failure to enforce a term is not a waiver. You may not assign these Terms without our written consent; we may assign them as part of a merger, reorganization, sale of assets, or by operation of law.

These Terms, the EULA, the Privacy Policy, and any purchase or additional terms presented to you form the entire agreement regarding the Services and supersede prior statements about their subject matter. If mandatory local law gives you rights that conflict with these Terms, those rights control.

19. Contact

Questions about these Terms may be sent to support@heeler.app.

Vagabond Burro LLC
2108 N St, Ste N
Sacramento, CA 95816
USA
www.heeler.app